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Customer Service

Howdy!

If you need help, you've come to the right place. Hopefully you'll find what you need below; otherwise, drop us an email or call us and we'll go from there.


Feedback

We thrive on candid feedback so we can improve our products & service. Don’ t be shy, let it fly: service@ursamajormen.com.


Order Fulfillment (USA)

Orders received before noon EST will ship that day. Customers in the USA can choose standard (USPS, First Class/Priority Mail, 2-4 business days) or expedited shipping (UPS Ground, Next-Day, Second Day or Three-Day).


International

We now ship worldwide via United States Postal Service First Class International Mail. Shipping rates will be automatically applied during checkout online. NB, Int'l customers are responsible for any applicable local customs fees and/or taxes (VAT, etc).


Shipping Fees

Standard shipping on all orders is on the house (free!). Customers choosing expedited shipping will pay market rates for doing so (calculated automatically when checking out).


Order Confirmation

Customers receive an email confirmation when their order is received and again when their order is shipped (with a tracking # for expedited orders).


Missing / Damaged Items

If your order is missing items or contains damaged items, email us at service@ursamajormen.com and we'll work out a solution.


Returns

If you're not satisfied with any of our products for whatever reason, return the product (must be at least 2/3 full) within 30 days for a full refund or exchange (your call) to:


Ursa Major

Attn: Returns

PO Box 638

Stowe, VT 05672


* please include a copy of your receipt


Privacy

We'll never share your details with outside parties and we'll take extra measures to keep them safe-guarded. Please email the founders if you have any privacy concerns whatsoever.


Copyright

All trademarks and names are owned by Ursa Major Natural Care LLC (DBA Ursa Major, Ursa Major Men). Please respect our intellectual property.


Contact Info

If you still can’ t find an answer to your question, please email or call us - service@ursamajormen.com or 866.394.8899.


Thanks and take good care,

Oliver & Emily